Definitions
Customer: any professional or legally competent individual within the meaning of Articles 1123 et seq. of the French Civil Code, or any legal entity, who visits the site covered by these terms and conditions.
Products and Services: this website makes the following available to Customers:
Content: all elements constituting the information present on the site, in particular text, images and videos.
Customer information: hereinafter referred to as "Information", corresponding to all personal data that may be held by the site for the management of your account, the management of the customer relationship, and for analysis and statistical purposes.
User: any internet user connecting to or using the aforementioned site.
Personal information: "information which permits, in any form whatsoever, directly or indirectly, the identification of the individuals to whom it applies" (Article 4 of French Law No. 78-17 of 6 January 1978 on Information Technology and Civil Liberties, the "Loi Informatique et Libertés").
The terms "personal data", "data subject", "processor" and "sensitive data" have the meaning set out in the General Data Protection Regulation (GDPR: Regulation (EU) 2016/679).
1. General terms of use of the site and of the services offered
The site constitutes a work protected by the provisions of the French Intellectual Property Code (the "Code de la Propriété Intellectuelle", CPI) and by applicable international regulations. The Customer may not, in any way whatsoever, reuse, transfer or exploit for their own account all or part of the elements or works of the site.
Use of the site implies full and unreserved acceptance of the general terms of use described below. These terms of use may be amended or supplemented at any time; users of the site are therefore invited to consult them regularly.
This website is normally accessible to users at all times. An interruption for technical maintenance may however be decided by the site, which will in that case endeavour to inform users beforehand of the dates and times of the intervention.
The website is updated regularly. Likewise, this legal notice may be amended at any time: it is nonetheless binding on the user, who is invited to refer to it as often as possible in order to remain informed.
2. Presentation of the website
Pursuant to Article 6 of French Law No. 2004-575 of 21 June 2004 for confidence in the digital economy (the "Loi pour la confiance dans l'économie numérique", LCEN), users of the website are informed of the identity of the various parties involved in its creation and its monitoring.
3. Description of the services provided
The purpose of the website is to provide information about all of the company's activities. The site strives to provide information that is as accurate as possible. However, it cannot be held liable for omissions, inaccuracies or failures to update, whether caused by the site itself or by third-party partners who supply this information.
All information given on the site is provided for guidance only and is subject to change. Furthermore, the information appearing on the site is not exhaustive. It is provided subject to any modifications made since it was published online.
4. Contractual limitations on technical data
The site uses JavaScript technology.
The website cannot be held liable for material damage relating to use of the site. In addition, the user of the site undertakes to access the site using recent equipment, free of viruses, and with an up-to-date, latest-generation browser.
The site is hosted with a provider located within the territory of the European Union, in accordance with the provisions of the General Data Protection Regulation (GDPR: Regulation (EU) 2016/679).
The aim is to provide a service that ensures the best possible level of accessibility. The host ensures the continuity of its service 24 hours a day, every day of the year. It nevertheless reserves the right to interrupt the hosting service for the shortest possible periods, in particular for maintenance purposes, to improve its infrastructure, in the event of infrastructure failure, or if the Products and Services generate traffic deemed abnormal.
The site and the host cannot be held liable in the event of a malfunction of the internet network, telephone lines, or IT and telephone equipment, in particular due to network congestion preventing access to the server.
5. Intellectual property and infringement
The owner of the site owns the intellectual property rights and holds the rights of use over all elements accessible on the website, in particular texts, images, graphics, logos, videos, icons and sounds.
Any reproduction, representation, modification, publication or adaptation of all or part of the elements of the site, by any means or process whatsoever, is prohibited, save with the prior written authorisation of the site owner.
Any unauthorised use of the site or of any of the elements it contains will be considered an infringement and prosecuted in accordance with the provisions of Articles L.335-2 et seq. of the French Intellectual Property Code (CPI).
6. Limitations of liability
The owner cannot be held liable for direct or indirect damage caused to the user's equipment when accessing the website, resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or an incompatibility.
The owner also cannot be held liable for indirect damage (such as, for example, loss of business or loss of opportunity) resulting from use of the site.
Interactive areas (the possibility of asking questions in the contact area) are available to users. The owner reserves the right to delete, without prior notice, any content posted in this area that infringes applicable French legislation, in particular the provisions relating to data protection. Where applicable, the owner also reserves the right to pursue the civil and/or criminal liability of the user, in particular in the event of a racist, insulting, defamatory or pornographic message, whatever the medium used (text, photograph, etc.).
7. Management of personal data
The Customer is informed of the regulations concerning marketing communications, the French Law of 21 June 2004 for confidence in the digital economy, the French Data Protection Act (the "Loi Informatique et Libertés") of 6 August 2004, and the General Data Protection Regulation (GDPR: Regulation (EU) 2016/679).
7.1 Controllers of the collection of personal data
For Personal Data collected as part of the creation of the User's personal account and their browsing of the site, the controller of the Personal Data processing is the owner, represented by its legal representative.
As controller of the data it collects, the site undertakes to comply with the applicable legal framework. It is in particular the responsibility of the Customer to establish the purposes of its data processing, to provide its prospects and customers, on the basis of the collection of their consent, with complete information on the processing of their personal data, and to maintain a record of processing activities that reflects reality.
Whenever the site processes Personal Data, it takes all reasonable measures to ensure the accuracy and relevance of the Personal Data with regard to the purposes for which it processes them.
7.2 Purpose of the data collected
The owner may process all or part of the data:
- to enable browsing of the site and the management and traceability of the products and services ordered by the user: connection and site usage data, billing, order history, etc.
- to prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, (hashed) password
- to improve browsing of the site: connection and usage data
- to conduct optional satisfaction surveys on the site: email address
- to conduct communication campaigns (SMS, email): telephone number, email address
The site does not sell your personal data, which is therefore used solely out of necessity or for statistical and analytical purposes.
7.3 Right of access, rectification and objection
In accordance with applicable European regulations, Users of the site have the following rights:
- the right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating and completion of Users' data; the right to restrict or erase Users' personal data (Article 17 GDPR), where it is inaccurate, incomplete, ambiguous, out of date, or where its collection, use, disclosure or retention is prohibited
- the right to withdraw consent at any time (Article 13-2c GDPR)
- the right to restriction of processing of Users' data (Article 18 GDPR)
- the right to object to the processing of Users' data (Article 21 GDPR)
- the right to the portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 GDPR)
- the right to determine the fate of Users' data after their death and to choose to whom the site should (or should not) communicate their data, to a third party previously designated by them
As soon as the site becomes aware of the death of a User and, in the absence of instructions from them, the site undertakes to destroy their data, unless its retention proves necessary for evidentiary purposes or to comply with a legal obligation.
If the User wishes to know how the site uses their Personal Data, or wishes to request that it be rectified, or objects to its processing, the User may contact the owner in writing at the address indicated in point 2.
In this case, the User must indicate the Personal Data that they would like the site to correct, update or delete, identifying themselves precisely with a copy of an identity document (identity card or passport).
Requests for deletion of Personal Data will be subject to the obligations imposed on the site by law, in particular with regard to the retention or archiving of documents. Finally, Users of the site may lodge a complaint with the supervisory authorities, in particular the CNIL, the French data protection authority (https://www.cnil.fr/en).
7.4 Non-disclosure of personal data
The site undertakes not to process, host or transfer the Information collected on its Customers to a country located outside the European Union or recognised as "not adequate" by the European Commission, without first informing the customer. However, the site remains free to choose its technical and commercial subcontractors, provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: Regulation (EU) 2016/679).
The site undertakes to take all necessary precautions to preserve the security of the Information and, in particular, to prevent it from being disclosed to unauthorised persons. However, should an incident affecting the integrity or confidentiality of the Customer's Information come to the owner's attention, the owner must inform the Customer as soon as possible and communicate to them the corrective measures taken. Furthermore, the site does not collect any "sensitive data".
Users' Personal Data may be processed by subsidiaries of the owner and by subcontractors (service providers), exclusively in order to achieve the purposes of this policy.
Within the limits of their respective duties and for the purposes referred to above, the main persons likely to have access to Users' data on the site are primarily the agents of our customer service department.
8. Incident notification
Whatever efforts are made, no method of transmission over the internet and no method of electronic storage is completely secure. We therefore cannot guarantee absolute security.
Should we become aware of a security breach, we would notify the affected users so that they can take appropriate measures. Our incident notification procedures take into account our legal obligations, whether at national or European level. We undertake to fully inform our customers of all matters relating to the security of their account and to provide them with all the information necessary to help them comply with their own regulatory reporting obligations.
No personal information of the site's user is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium whatsoever to third parties. Only in the event of the sale of the site and its rights would the transmission of said information to the potential purchaser be permitted, who would in turn be bound by the same obligation to retain and modify the data with regard to the user of the site.
Security
To ensure the security and confidentiality of Personal Data and Personal Health Data, the site uses networks protected by standard measures such as firewalls, pseudonymisation, encryption and passwords.
When processing Personal Data, the site takes all reasonable measures to protect it against loss, misuse, unauthorised access, disclosure, alteration or destruction.
9. Hyperlinks, "cookies" and internet tags
The site contains a number of hyperlinks to other sites, set up with the authorisation of the owner. However, the site is not able to verify the content of the sites thus visited, and will therefore assume no liability in this respect.
Unless you decide to disable cookies, you agree that the site may use them. You may disable these cookies at any time, free of charge, using the deactivation options offered to you and referred to below, it being understood that this may reduce or prevent access to all or part of the Services offered by the site.
9.1. "COOKIES"
A "cookie" is a small piece of information sent to the User's browser and stored on the User's device (e.g. computer, smartphone), hereinafter "Cookies". This file includes information such as the User's domain name, the User's internet service provider, the User's operating system, and the date and time of access. Cookies cannot in any way damage the User's device.
The site may process information about the User concerning their visit to the site, such as the pages consulted and the searches carried out. This information enables the site to improve its content and the User's browsing experience.
As Cookies facilitate browsing and/or the provision of the services offered by the site, the User may configure their browser to decide whether or not to accept them, so that Cookies are stored on the device or, on the contrary, rejected, either systematically or according to their issuer. The User may also configure their browsing software so that they are asked whether or not to accept Cookies each time, before a Cookie is likely to be stored on their device. The site informs the User that, in this case, some of the features of their browsing software may not be available.
If the User refuses the storage of Cookies on their device or browser, or if the User deletes those that have been stored, the User is informed that their browsing and experience on the site may be limited. This could also be the case where the owner or one of its providers is unable to recognise, for technical compatibility purposes, the type of browser used by the device, the language and display settings, or the country from which the device appears to be connected to the internet.
Where applicable, the site declines all liability for the consequences relating to the degraded operation of the site and of any services offered by the site, resulting from (i) the User's refusal of Cookies or (ii) the site's inability to store or consult the Cookies necessary for their operation, due to the User's choice. Regarding the management of Cookies and User choices, the configuration of each browser is different. It is described in the browser's help menu, which will explain how the User can change their Cookie preferences.
At any time, the User may choose to express and change their Cookie preferences. The site may also call upon the services of external providers to help it collect and process the information described in this section.
Finally, by clicking on the icons dedicated to social networks appearing on the site or in its mobile application, and if the User has accepted the placement of cookies by continuing to browse the site or the site's mobile application, social networks may also place cookies on your devices (computer, tablet, mobile phone).
These types of cookies are only placed on your devices if you consent to them, by continuing your browsing on the website or the site's mobile application. The User may nevertheless withdraw their consent to the site placing this type of cookie at any time.
Article 9.2. INTERNET "TAGS"
The site may occasionally use internet tags (also known as "tags", action tags, single-pixel GIFs, transparent GIFs, invisible GIFs and one-to-one GIFs) and deploy them through a specialist web analytics partner, who may be located (and therefore store the corresponding information, including the User's IP address) in a foreign country.
These tags are placed both in online advertisements enabling internet users to access the site, and on the various pages of the site.
This technology enables the site to assess visitors' responses to the site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the User's use of this site.
The external provider may collect information about visitors to the site and other websites through these tags, compile reports on the site's activity for the owner, and provide other services relating to the use of the site and of the internet.
10. Applicable law and jurisdiction
Any dispute relating to the use of the site is subject to French law. Except where the law does not permit it, exclusive jurisdiction is granted to the competent courts of Rennes, France.